ASTM Finance Portal
Portal Instructions
Online Portal Enrollment Instructions
Credit Card Payment Instructions
Frequently Asked Questions (FAQs)
A new payment portal is now available. You can view, search and pay your invoices in a secure online space.
Please take the time to review our frequently asked questions to get you started using the portal.
Why are we updating our payment process?
This new portal will enable you to:
- Make fast and secure payments online
- Save time and money by eliminating paper checks and manual processes
- Access and pay invoices 24/7, anytime, anywhere with no login or setup required
What are the new billing changes?
Invoices will no longer be mailed. Instead, you will receive an email with a link to pay your invoice directly or to access the payment portal.
When will the new billing changes be effective?
The new billing changes will be effective on January 24th, 2023.
When will my invoice be available?
Invoices generally take 24 hours to be generated. You will receive an email when your invoice is accessible in the portal. Invoices for shippable products will post to the portal after the product ships.
How do I access my invoice?
Invoices can be accessed by logging into the new payment portal. As an alternative option you may click on the “Pay On-Demand” link in the email to pay directly.
After placing your first order, you will receive an email to activate your account with ASTM. After you are set up, you will receive an email providing you a link to the portal where you can access your invoice(s).
How do I log into the portal?
To log into the portal, you will need to complete a one-time registration form. Once registered, you will be able to log in.
How do I access the portal?
Once an invoice is available for you to pay, you will receive an email with a link to the payment portal.
Can we pay online?
You can pay online by logging into the portal or by using the direct payment link in the email you’ll receive when an invoice is ready for payment.
Do we have to pay online?
Online payment is not mandatory but is encouraged.
What method of payment can we pay with on the portal?
You can pay via credit card and EFT.
Note: Payment must be made via US credit card or bank.
Who will receive the invoice?
The email will be sent to the person(s) designated as the “billing contact” but you may also forward it to whomever you need. If you need to update the billing contact, please contact Inside Sales and Support at https://go.astm.org/service.
Can multiple people have authority to log into the portal?
You may contact Inside Sales and Support to add additional users at https://go.astm.org/service
Will the new portal change how our invoices look?
Yes. The portal will include redesigned invoices to provide a fresh new look and feel that will be more intuitive.
Will I receive a print bill along with my electronic invoice?
You can request a print bill along with your electronic invoice, though we recommend you go paperless.
Can I print my electronic invoices on the portal?
The portal allows you to view and print any invoices.
How long will my records be available on the online portal?
A new or current bill will be stored for viewing up to 24 months.
If I choose to continue to receive paper bills, will I still be able to view the bills on the portal?
You’ll still be able to log into the portal to view, download, and pay your invoices if you receive a paper bill.